Bookyo Terms of Service

Last updated: 25 July 2026

These Terms of Service (“Terms”) govern access to and use of Bookyo’s websites, applications, booking services, business-management tools, payment features, notifications, and related services (collectively, the “Platform”).

The Platform is operated by BOOKYO TECHNOLOGIES LIMITED, a company registered in Nigeria with registration number 9467861, located at 4–8 Remi Taiwo Street, Olorunisola, Ayobo, Lagos State, Nigeria (“Bookyo”, “we”, “us”, or “our”).

By creating an account, accessing the Platform, making a booking, or using any Bookyo service, you agree to these Terms. If you do not agree, you must not use the Platform.

1. Who may use Bookyo

Bookyo serves:

Salons, barbershops, spas, beauty and wellness businesses, independent professionals, and similar service providers (“Businesses”);
Owners, managers, employees, contractors, and other authorised Business personnel (“Business Users”); and
Individuals who search for, book, or pay for services through Bookyo (“Customers”).

You must be at least 18 years old and legally capable of entering into a contract to create or administer a Business account.

A Customer under 18 may use Bookyo only with the involvement and permission of a parent or legal guardian. The parent or guardian is responsible for the minor’s use of the Platform and any booking made for the minor.

2. Bookyo’s role

Bookyo provides technology that helps Businesses manage appointments, staff, availability, customers, payments, reminders, and related operations.

Unless Bookyo expressly states otherwise:

Bookyo does not provide salon, barbering, beauty, wellness, spa, or other appointment services;
The contract for an appointment or service is directly between the Customer and the relevant Business;
The Business is responsible for performing the booked service;
The Business determines its services, prices, availability, personnel, cancellation rules, refund rules, and other booking policies; and
Bookyo is not responsible for the professional qualifications, licences, conduct, safety, service quality, or results of a Business or its personnel.

Bookyo may provide limited assistance when a dispute arises between a Business and Customer, but Bookyo is not required to decide private disputes concerning the quality or performance of a Business’s services.

Bookyo remains responsible for complaints directly concerning the Platform, Bookyo fees, Bookyo systems, account security, or payment-processing functions controlled by Bookyo.

3. Accounts and account security

You must provide accurate, current, and complete information when creating and maintaining an account.

You are responsible for:

Protecting your password, authentication codes, and account credentials;
Activities performed through your account;
Ensuring that only authorised people access your account;
Updating your information when it changes; and
Notifying Bookyo promptly if you suspect unauthorised access or misuse.

You must not share an individual login between multiple people where Bookyo provides separate staff accounts.

Bookyo may require identity, Business, payment, or account verification. We may refuse registration or restrict an account where information cannot be verified or where we reasonably suspect fraud, impersonation, unlawful activity, or security risks.

4. Business accounts and responsibilities

A person creating or administering a Business account confirms that they have authority to act for and legally bind that Business.

Businesses are responsible for:

Providing accurate Business, location, service, price, staff, and availability information;
Maintaining all registrations, licences, permits, insurance, and professional qualifications required by law;
Ensuring services are performed safely, professionally, and lawfully;
Managing staff access and permissions;
Honouring confirmed bookings except where cancellation is reasonably necessary;
Displaying cancellation, deposit, refund, rescheduling, late-arrival, and no-show policies before a Customer completes a booking;
Ensuring their policies comply with applicable consumer-protection laws;
Handling Customer complaints about the services they perform;
Paying applicable taxes and reporting their income;
Keeping payout and settlement information accurate; and
Protecting Customer information accessed through Bookyo.

A Business must not publish misleading prices, qualifications, availability, reviews, photographs, descriptions, or other information.

5. Business subscriptions

The standard Bookyo Business subscription is US$20 per Business location per month, or the local-currency equivalent displayed at checkout. Applicable taxes may be added where required.

Subscriptions renew automatically at the end of each billing period unless renewal is disabled before the renewal date. By subscribing, the Business authorises Bookyo and its payment providers to charge the applicable subscription price and taxes using the selected payment method.

A Business may disable automatic renewal at any time. Disabling renewal does not immediately terminate the subscription. The subscription remains active until the end of the already-paid monthly or annual billing period.

Except where required by law or expressly agreed by Bookyo:

Subscription payments are non-refundable;
Bookyo does not provide partial refunds or credits for unused time;
Failure to use the Platform does not create a right to a refund; and
Removing a location does not retrospectively reduce charges already incurred.

If Bookyo offers an annual subscription, its price and billing period will be disclosed before purchase.

Bookyo may change subscription prices by providing reasonable advance notice. A price change applies from the next renewal occurring after the effective date stated in the notice. A Business may disable renewal before the new price takes effect.

6. Trials and promotional offers

Bookyo does not currently promise a free trial.

Bookyo may introduce trials, discounts, credits, or promotional offers in the future. Each offer may have separate eligibility, duration, conversion, and cancellation conditions disclosed when the offer is presented.

If a trial converts into a paid subscription, Bookyo will disclose the price and conversion date before the Business starts the trial. Promotions cannot be combined or repeatedly claimed unless Bookyo permits it.

7. Customer bookings

Before confirming a booking, Customers must review:

The selected Business and location;
The selected service and staff member, if applicable;
The appointment date and time;
The service price;
The Bookyo processing fee;
Any deposit or advance-payment requirement; and
The Business’s displayed cancellation, refund, no-show, and rescheduling policy.

A booking is subject to the Business’s availability and acceptance rules. Confirmation through the Platform creates a booking between the Customer and the Business.

Customers are responsible for providing accurate contact and booking information, arriving at the correct location and time, and following reasonable instructions communicated by the Business.

8. Customer fees and payments

Bookyo charges Customers a 5% processing fee on payments made through the Platform. The fee must be displayed before the Customer confirms payment.

The total amount presented at checkout may include:

The Business’s service price or deposit;
Bookyo’s 5% processing fee;
Applicable taxes; and
Any other charge clearly disclosed before payment.

Bookyo uses third-party payment providers, which may include Paystack, card networks, banks, and mobile-money providers. By submitting a payment, the Customer authorises Bookyo and the relevant payment provider to process the transaction.

Payment-provider terms may also apply. Bookyo is not a bank or deposit-taking institution. Payments and settlements may be processed, routed, held, delayed, reversed, or reviewed by an authorised payment provider in accordance with its rules and applicable law.

Customers and Businesses must not misuse chargebacks or payment disputes. A payment dispute must be truthful and based on a genuine unauthorised transaction, processing error, or failure to receive the relevant service.

9. Cancellations, rescheduling, no-shows, and refunds

Each Business may establish its own reasonable booking policy, provided that the policy:

Is displayed before the Customer confirms the booking;
Clearly explains relevant deadlines, charges, and refund restrictions;
Is consistent with applicable law; and
Does not remove rights that cannot legally be waived.

If a Business cancels a prepaid appointment and the Customer does not accept a reasonable replacement or rescheduled appointment, the Customer will ordinarily receive a refund of the service amount and Bookyo’s processing fee.

If a Customer cancels, reschedules, arrives late, or fails to attend:

The displayed Business policy will apply;
The Business may retain or charge only amounts permitted by that policy and applicable law;
Bookyo’s processing fee may be non-refundable to the extent permitted by law; and
Any legally protected cancellation or refund right continues to apply.

Refunds for completed services are generally handled by the Business. A Customer who is dissatisfied with a completed service should contact the Business promptly.

Bookyo may facilitate an authorised refund without assuming responsibility for the underlying service dispute. Refund timing depends on the payment method and payment provider. Bookyo cannot guarantee when a bank, card network, or mobile-money provider will make refunded funds available.

10. Disputes between Businesses and Customers

A Customer should first raise a service-related complaint directly with the Business. The Business must respond reasonably and comply with applicable consumer-protection law.

Bookyo may, at its discretion:

Share relevant booking and payment records;
Help the parties communicate;
Correct a Platform or payment-processing error;
Temporarily hold or delay a settlement where legally permitted;
Request evidence from either party; or
Take action where fraud, abuse, or a violation of these Terms is suspected.

Bookyo’s assistance does not make Bookyo the provider of the booked service, an arbitrator, or a guarantor of either party’s obligations.

11. Communications

By using Bookyo, you agree that we may send necessary service communications through email, SMS, WhatsApp, push notifications, or in-app messages. These may include:

Booking confirmations and reminders;
Cancellation and rescheduling notices;
Payment receipts and refund updates;
Account and subscription notices;
Security alerts;
Customer-support responses; and
Important changes to the Platform or these Terms.

Where required by law, promotional messages will be sent only with appropriate consent. Users may opt out of promotional communications, but cannot opt out of communications necessary to provide bookings, payments, security, or account services.

Message and data rates charged by a telecommunications provider may apply.

12. Acceptable use

You must not:

Use Bookyo for unlawful, fraudulent, deceptive, or abusive activity;
Create false accounts, bookings, reviews, payments, or refund claims;
Impersonate another person or Business;
Access another person’s account without authorisation;
Upload malware or interfere with Platform security or operation;
Scrape, copy, reverse engineer, or systematically extract Platform data except where permitted by law;
Circumvent fees, payment systems, access controls, or usage restrictions;
Harass, threaten, discriminate against, or exploit another user;
Publish unlawful, defamatory, infringing, or misleading content;
Use Customer information for unrelated marketing without required consent;
Sell or transfer an account without Bookyo’s permission; or
Use the Platform in a way that could harm Bookyo, its users, payment providers, or infrastructure.

13. User content

Users may submit Business descriptions, service information, photographs, logos, reviews, messages, and other materials (“User Content”).

You retain ownership of your User Content. You grant Bookyo a non-exclusive, worldwide, royalty-free licence to host, reproduce, format, display, distribute, and otherwise use that content as reasonably necessary to operate, secure, promote, and improve the Platform.

You confirm that you own your User Content or have permission to use it, and that it does not violate any law or third-party right.

Bookyo may remove or restrict User Content that violates these Terms, applicable law, or another person’s rights.

14. Bookyo intellectual property

The Platform, including its software, branding, design, text, graphics, databases, and Bookyo-created content, is owned by or licensed to BOOKYO TECHNOLOGIES LIMITED.

These Terms provide only a limited, revocable, non-transferable right to use the Platform for its intended purpose. They do not transfer ownership of Bookyo’s intellectual property.

“Bookyo” and associated names, logos, and branding may not be used without prior written permission.

15. Third-party services

The Platform may integrate with or link to payment providers, messaging services, mapping services, analytics providers, social platforms, calendar providers, and other third parties.

Third-party services may have their own terms and privacy policies. Bookyo is not responsible for third-party services outside Bookyo’s reasonable control, but this does not limit any responsibility Bookyo has under applicable law for providers acting on its behalf.

16. Platform availability and changes

Bookyo aims to provide a reliable Platform but does not guarantee uninterrupted or error-free availability.

The Platform may occasionally be unavailable because of maintenance, security incidents, telecommunications failures, payment-provider interruptions, internet conditions, or events outside Bookyo’s reasonable control.

Bookyo may modify, add, or discontinue Platform features. Where a change materially reduces a paid Business service, Bookyo will provide reasonable notice where practicable.

17. Suspension and termination

Bookyo may suspend, restrict, or terminate an account where we reasonably believe:

These Terms have been violated;
Fees remain unpaid;
The account creates a fraud, legal, payment, safety, or security risk;
Required verification has not been completed;
The user has harmed or threatened another person;
A payment provider, regulator, or lawful authority requires action; or
Suspension is reasonably necessary to protect Bookyo or its users.

Where appropriate, Bookyo will provide notice and an opportunity to correct the issue. Immediate action may be taken when necessary to prevent harm, fraud, unlawful conduct, or security incidents.

Termination does not remove payment obligations or liabilities that arose before termination.

18. Important service disclaimer

Bookyo will provide its own Platform services with reasonable care and skill.

However, Bookyo does not guarantee:

The quality, safety, legality, suitability, or result of services provided by a Business;
That a particular Business, service, staff member, or appointment will remain available;
That information supplied by a Business or Customer is always accurate; or
That third-party payment, telecommunications, or internet services will always operate without interruption.

Nothing in these Terms excludes rights, guarantees, remedies, or obligations that cannot legally be excluded.

19. Limitation of liability

This section limits Bookyo’s liability and should be read carefully.

To the fullest extent permitted by law, Bookyo is not liable for indirect, incidental, special, punitive, or consequential losses, including lost profits, lost opportunities, lost goodwill, or loss of data, where those losses were not a reasonably foreseeable result of Bookyo’s breach.

Bookyo is not liable for the acts, omissions, service quality, professional conduct, or premises of an independent Business.

For claims brought by a Business concerning a paid Bookyo subscription, Bookyo’s total liability will not exceed the subscription fees paid by that Business during the 12 months preceding the event giving rise to the claim.

These limitations do not apply to:

Fraud or fraudulent misrepresentation by Bookyo;
Gross negligence or wilful misconduct by Bookyo;
Death or personal injury caused by Bookyo where liability cannot be excluded;
A violation of consumer rights that cannot legally be waived;
Bookyo’s failure to provide its own services with the standard required by law; or
Any other liability that applicable law prohibits Bookyo from limiting.

20. Business indemnity

To the extent permitted by law, a Business will compensate Bookyo for third-party claims, losses, or reasonable costs arising from:

Services performed by the Business;
The Business’s violation of law;
Misleading Business information;
The Business’s breach of these Terms;
Infringement caused by content supplied by the Business; or
The acts or omissions of the Business’s owners, staff, or contractors.

This section does not require a Business to compensate Bookyo for losses caused by Bookyo’s own fraud, gross negligence, wilful misconduct, or breach of law.

21. Privacy

Bookyo’s collection and use of personal information are governed by the Bookyo Privacy Policy.

Businesses that access Customer information must use it only for legitimate booking, service, support, recordkeeping, or consented marketing purposes and must comply with applicable privacy and data-protection laws.

22. Changes to these Terms

Bookyo may update these Terms to reflect legal, security, commercial, or Platform changes.

If a change materially affects users’ rights or payment obligations, Bookyo will provide reasonable advance notice through the Platform or registered contact details.

Changes will not apply retroactively unless required by law. If you do not accept an updated version, you may stop using the Platform and disable subscription renewal before the updated Terms take effect.

Continued use after the effective date of updated Terms constitutes acceptance to the extent permitted by law.

23. Governing law and jurisdiction

These Terms are governed by the laws of the Federal Republic of Nigeria.

Before commencing legal proceedings against Bookyo, a user must first contact `info@bookyo.co` and provide a reasonable opportunity for the complaint to be investigated and resolved. This requirement does not prevent a user from seeking urgent legal relief or exercising a statutory complaint right.

Subject to any mandatory consumer-protection rule, the courts located in Lagos State, Nigeria have jurisdiction over disputes involving Bookyo.

Customers located in Rwanda retain any mandatory rights and remedies provided by Rwandan law. Nothing in these Terms requires a consumer to waive protections that legally apply in their country of residence.

24. General provisions

If any provision of these Terms is found unlawful or unenforceable, it will be modified to the minimum extent necessary or removed, while the remaining provisions continue in effect.

Bookyo’s failure to enforce a provision is not a waiver of that provision.

Users may not assign or transfer their rights under these Terms without Bookyo’s prior written consent. Bookyo may transfer these Terms as part of a merger, reorganisation, financing, sale of assets, or transfer of the Platform, subject to applicable law.

These Terms, together with the Privacy Policy and any terms shown during a particular transaction or promotion, constitute the agreement between the user and Bookyo concerning the Platform.

25. Contact Bookyo

Questions, complaints, and legal notices may be sent to:

BOOKYO TECHNOLOGIES LIMITED
Registration number: 9467861
4–8 Remi Taiwo Street
Olorunisola, Ayobo
Lagos State, Nigeria
Email: info@bookyo.co
Website: https://www.bookyo.co